How Do I Contact Dancebit Customer Service?
At Dancebit, we understand how important it is to have an easy and straightforward way to get support. Whether you’d like to learn more about dancing or the program itself, have encountered an issue with our new coach, Mia, have questions about your subscription, or simply want to join the program, our support team is always ready to help.
If you’re wondering how to contact our support team, this article is for you. Here, you’ll find all the information you need to get in touch with us and receive the assistance you need.
How to Reach Dancebit Customer Service
There are three ways to get in touch with the Dancebit support team:
1. Through the Customer Support Page
The easiest way to contact Dancebit Customer Support is through the Customer Support page.
We’ve created a simple contact form where you can describe your issue in detail and submit your request. Once submitted, your request will be sent directly to our support team. One of our support agents will review your request and get back to you as soon as possible.
2. In the Dancebit App
You can also contact our support team through the direct link within the Dancebit app. To do this, follow these steps:
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Go to the Activity tab.
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Tap the gear icon in the top-right corner of the screen.
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Tap Contact Us and complete the contact form.
3. By Email
Alternatively, you can contact our support team directly by sending an email to support@dance-bit.com.
Once our support team receives your request, one of our support agents will review it and get back to you as soon as possible. The typical response time is 24-48 hours. However, we always do our best to review and address each request as quickly as possible.
When contacting our support team, be sure to provide relevant details about your issue, including your account information and a brief description of the problem. The more information you provide, the easier it is for our team to understand your request and assist you efficiently.
How Do I Contact Dancebit Customer Service for a Refund?
If you’re not satisfied with the program or your subscription, you can request a refund. To submit a refund request, follow these steps:
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Go to the Customer Support page.
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Fill out the contact form and make sure to mention “refund” in your request.
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Provide relevant details, such as the subscription plan you purchased and the payment date, to help us process your request more efficiently.
Please keep in mind that the more information you provide about your payment, the faster our support team can review and address your request. Whenever possible, include all relevant payment details, such as a screenshot of the transaction, the exact date and time of the payment, and any other information that may help us identify and resolve the issue.
The Dancebit support team will carefully review your request and provide guidance on the next steps in the refund process.
Common Issues and Solutions
It’s normal to encounter difficulties or issues while using the program. Before contacting our support team, we recommend checking this section - you may find a solution to the issue you’re experiencing.
We’ve analyzed the most common problems reported by our users and gathered the most helpful solutions in this section. Here, you’ll find simple steps to help you resolve common issues and get back to enjoying Dancebit.
1. I Paid, but the App Asks Me to Subscribe
If you’ve encountered this issue, one of the following may be the cause:
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You’re not logged in to the account associated with your purchase and are using a free account instead.
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Your subscription has expired.
To resolve this issue, we recommend following these steps:
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Tap the small “X” button on the subscription screen to close it.
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Navigate to the Profile tab.
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Open Profile Details.
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Scroll all the way down and tap Sign Up.
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Select the option to log in to an existing account.
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Enter the credentials you used during registration, and you’re all set.
Please note that these instructions will only work if you have an active subscription.
2. I Want to Cancel My Subscription
You can always check your subscription status or cancel it from your profile by selecting the “Manage Subscription” option. To do this, follow these steps:
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Go to the Activity tab.
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Tap the gear icon in the top-right corner of the screen.
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Tap “Manage Subscription.”
Read more: Canceling subscription
3. My Subscription Auto-Renewed Without My Notice
All Dancebit subscriptions renew automatically unless canceled manually or by contacting support within your trial period. We disclose the renewal terms at several points during the purchase process:
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On the subscription page, before you complete the payment.
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In the receipt we send after a successful purchase.
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In the Dancebit Terms of Use.
For more information, follow this article: Why has my subscription auto-renewed?
Our Core Values
At Dancebit, we believe that wellness should be accessible, inclusive, and sustainable. Our approach is built around several core values:
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Diversity and Inclusivity: Dancebit is designed to meet you where you are, regardless of your starting point, fitness level, or previous experience with exercise or dancing.
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Accessibility: We aim to make our features straightforward and approachable, so users with different fitness levels can easily understand and follow the program.
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Sustainability: Our programs are designed with long-term wellness in mind, encouraging consistent habits and making physical activity a sustainable part of your lifestyle.
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Community: We aim to foster a supportive global wellness community where people can stay motivated, feel encouraged, and enjoy working toward their goals together.
Is Dancebit a Legitimate Service?
If you’re considering joining Dancebit, you may also want to know whether the service is legitimate and how your payments are handled.
Dancebit is available on both the Apple App Store and Google Play, where apps are subject to the respective platforms’ policies and review processes. Our billing is also handled through established third-party payment providers, including Stripe and PayPal, which have their own requirements and standards for businesses using their services.
We understand that trust is an important part of choosing any wellness service. That’s why we strive to provide clear information about our program, subscriptions, payments, and customer support. We value our customers’ trust and are committed to providing a reliable and transparent experience.
The Bottom Line
Reaching out to Dancebit Customer Support is simple, with a dedicated team ready to help you resolve issues and answer your questions. Whether you need assistance with your subscription, have questions about the Dancebit program, need help with a payment, or want to request a refund, Dancebit makes it easy to get the support you need.
Please remember that our Knowledge Base is always available to help you find answers to your questions. If you can’t find the information you’re looking for, you can always contact our support team via the Customer Support page for personalized assistance.
Our support team is available 24/7 and will be happy to help with any questions or issues you may have.
A great way to feel good
Marcia Benjamin
It got me motivated and energized. The classes are great, and the instructors do a great job of teaching and showing how to do the choreography.
A routine I can keep
Emma
I set a 20 minute/day goal and have stuck to it for 22 days because I can do it at home, before or after work, on holiday, etc. without the need for any equipment.
Love it!
Linda
I started Dancebit just to try something new, and I'm obsessed. I'm losing weight and feel energized all day long!
Something for everyone
Lesley
A fun way to get back into exercise and fitness. Lots of routines and different styles to try, so there is something for everyone.
Great for busy schedule
Leonor Centeio
Dancebit is a fun and motivating way to exercise. The workouts are easy to follow, enjoyable, and fit well into a busy schedule. I love that I can stay active while dancing. I highly recommend it!
Never too late to dance
Rebekah Cuyler
Really enjoying the exercise! As a girl, I wanted to learn dance, but never got the chance. I feel like this app is helping me to stay motivated to exercise while learning a little dance along the way.